Privacy policy

The following information outlines the NZ Transport Agency’s privacy policy relating to users of the Northern Gateway Toll Road website.

Updated: 25/07/2011 10:00 a.m.

Collection and storage of personal information

Your personal information (information about you that identifies you) is collected and stored by the NZ Transport Agency in accordance with the Privacy Act 1993. The following provisions apply.

We may collect personal information about you for purposes relating to the products and services offered by the Northern Gateway Toll Road. Those purposes include:

• collecting tolls
• enforcing a toll offence under the Land Transport Management Act 2003
• administering your account
• providing customer support.

The collection of your personal information is authorised under the Land Transport Management Act 2003.

Where possible, we will collect your personal information directly from you. This may take place in a number of ways, such as over the phone or internet. We may also collect personal information by means of video and/or camera surveillance of toll roads for traffic management, security, and toll collection and enforcement purposes.

By applying for an account you authorise collection of toll information from video/camera surveillance of toll roads.

What we do with the information

We will use personal information about you for the purposes set out above, and in accordance with the Privacy Act 1993.

We may disclose personal information to service providers who provide services in connection with our toll road products and services, on condition that they use the information only for the purposes for which we give it to them. Your personal information will not be provided to any other organisation or third party under any circumstances.

Any image captured of your vehicle(s) and/or the vehicle registration plate is used for collection and enforcement purposes and can only be disclosed to the extent permitted by law.

Keeping information secure

We employ strict security procedures to protect the information we hold. Access to and use of personal information within the Northern Gateway Toll Road system is limited to prevent misuse or unlawful disclosure of information.

Where other organisations provide support services, we require them to safeguard the privacy of the information provided to them.

Keeping information accurate and up to date

We take all reasonable steps to ensure that all information we hold is as accurate as possible. You may contact us at any time and ask for access to the information, and seek correction if the information we have about you is inaccurate or incomplete.

How you can access your information

We will give you access to your personal information where that information can be readily retrieved, subject to any legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why. If you wish to request access to your personal information please contact us by:

Email

tollroad@nzta.govt.nz

Phone

Freephone 0800 40 20 20 8:00am to 6:00pm Monday to Friday.

From outside New Zealand phone +64 6 953 6200 Monday to Friday.

Mail

NZTA Toll Road
Palmerston North Office
Private Bag 11777
Palmerston North 4442

Information collected through the toll road website - www.tollroad.govt.nz

We have software to track which pages are visited, viewed and downloaded, to help us identify the most popular areas of the website. The information is aggregated and we can’t identify individual visitors.

Where you provide personal information we’ll use that information only for the purpose for which it was given.

Privacy concerns

If you have any concerns about personal information that we hold please send an email to privacy@nzta.govt.nz

Or write to:

The Privacy Officers
New Zealand Transport Agency
PO Box 2840
Wellington 6141