Help
If you have a question about using the Northern Gateway Toll Road website, you may find the answer here. Or alternatively you can contact us
Updated: 10/05/2010 10:00 a.m.
How to find the best way to pay for you
You can choose when and how you pay for using the toll road. Answer a few quick questions to find the payment option that suits you best.
Find the best way to pay for you
How to pay for a trip before you go
If you use the toll road a lot, the easiest thing is to set up an account so your tolls are deducted from your credit card or direct debit account every time you use the road. Otherwise you can buy single, return or multiple trips online or by phone before you leave.
Check out all the payment options
How to pay for a trip after you’ve used the toll road
If you have used the toll road within the last five days you can pay by credit /debit card online or by phone. If you used the road more than five days ago, wait for a toll payment notice to be sent or call us on freephone 0800 40 20 20. Please note an administration charge of $2.20 will be added to cover the cost of issuing the notice.
Check out all the payment options
What to do if you’ve received a toll payment notice
A toll payment notice is sent to the register vehicle owner if you have used the toll road and we haven’t received payment within five days. You can pay online or by calling us on freephone 0800 40 20 20. You’ll need the registration plate number of the vehicle you’re paying the toll for.
We may also pass any unpaid tolls and associated costs onto a debt collection agency.
Find out more about paying a toll payment notice
What to do if you’ve received an infringement notice
An infringement notice is the next step if a toll payment notice has been sent to the registered vehicle owner (or the nominated driver as a result of a statutory declaration) and we haven’t received payment after 28 days. A $40 fee is incurred for each toll.
Find out more about paying an infringement notice
To dispute a toll payment notice
If you have received a toll payment notice as the registered vehicle owner but were not the person driving, you can complete the statutory declaration form below and send it to:
NZTA Toll Roads
Transport Registry Centre
Private Bag 11777
Palmerston North 4442
Statutory declaration form (PDF, 123KB)
What you’ll need to pay tolls online
To pay a toll, toll payment notice or infringement notice on this website you’ll need to be using an Internet Explorer v6.0+ or Firefox v2.0+ web browser. If you are paying by credit card, we accept Visa, Mastercard and debit cards.
You can pay by internet banking if your bank offers the Pay Online (POLi) service. The following banks offer POLi: ANZ, ASB, BNZ, Kiwi Bank, TSB Bank, Westpac, Bank Direct.
How to provide feedback to NZ Toll road
If you have suggestions or other feedback about the toll road system or this website, we’d like to hear from you. Email us
Open an account
You will be able to view your account balance, usage, or top up accounts.
Please have ready your:
- Name & contact details
- registration plate number for account vehicle(s)
- Payment method:
OR direct debit
