Help

If you have a question about using the Northern Gateway Toll Road website, you may find the answer here. Or alternatively you can contact us

Updated: 25/07/2011 10:00 a.m.

How to find the best way to pay for you

You can choose when and how you pay for using the toll road. Answer a few quick questions to find the payment option that suits you best.

Find the best way to pay for you

How to pay for a trip before you go

If you use the toll road a lot, the easiest thing is to set up an account so your tolls are deducted from your credit card or direct debit account every time you use the road. Otherwise you can buy single, return or multiple trips online or by phone before you leave.

Check out all the payment options

How to pay for a trip after you’ve used the toll road

If you have used the toll road within the last five days you can pay by credit /debit card online or by phone. If you used the road more than five days ago, wait for a toll payment notice to be sent or call us on freephone 0800 40 20 20. Please note an administration charge of $4.90 will be added to cover the cost of issuing the notice.

Check out all the payment options

What happens if you don’t pay

What to do if you’ve received a toll payment notice

A toll payment notice is sent to the register vehicle owner if you have used the toll road and we haven’t received payment within five days. You can pay online or by calling us on freephone 0800 40 20 20. You’ll need the registration plate number of the vehicle you’re paying the toll for.

We may also pass any unpaid tolls and associated costs onto a debt collection agency.

Pay a toll payment notice now

Find out more about paying a toll payment notice

What happens if you don’t pay

What to do if you’ve received an infringement notice

An infringement notice is the next step if a toll payment notice has been sent to the registered person of the vehicle (or the nominated driver as a result of a statutory declaration) and we haven’t received payment after 28 days. A $40 fee is incurred for each toll.

Pay an infringement notice now

Find out more about paying an infringement notice

What happens if you don’t pay

To dispute a toll payment notice

If you have received a toll payment notice as the registered person of the vehicle but were not the person driving, you can complete the statutory declaration form below and send it to:

NZTA Toll Road
Palmerston North Office
Private Bag 11777
Palmerston North 4442

Statutory declaration form (PDF, 123KB)

What you’ll need to pay tolls online

To pay a toll, toll payment notice or infringement notice on this website you’ll need to be using an Internet Explorer v6.0+ or Firefox v2.0+ web browser. If you are paying by credit card, we accept Visa, MasterCard and debit cards.

You can pay by internet banking if your bank offers the Pay Online (POLi) service. The following banks offer POLi: ANZ, ASB, BNZ, Kiwi Bank, TSB Bank, Westpac, Bank Direct.

Note: POLi is not available for business internet banking customers.

Learn more about POLi

How to provide feedback to NZ Toll road

If you have suggestions or other feedback about the toll road system or this website, we’d like to hear from you. Email us